At Frentdom International Services, customer satisfaction is important to us. We stand behind the quality of our products and aim to ensure a smooth return or exchange process if needed.

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1. Return Eligibility

You may request a return or exchange under the following conditions:

• The item is damaged, defective, or incorrect upon delivery.

• The item is unused, in its original packaging, and returned within 7 days of purchase.

• A valid proof of purchase (invoice or receipt) is provided.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or installed items

• Custom or special order products

• Items returned after 7 days of delivery

• Items without original packaging or labels

• Electrical components that have been tampered with or altered

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3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at info@frentdomservices.com or call +234 [Phone Number] within 7 days of receiving the item.

2. Provide your order number, a description of the issue, and (if applicable) photos of the damaged or incorrect product.

3. Our team will review your request and provide a return authorization if eligible.

4. Return the item to our address as instructed. Return shipping costs may apply unless the item is defective or incorrect.

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4. Refund Policy

• Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item.

• Refunds will be issued via the original method of payment or as store credit, based on customer preference.

• Shipping and handling fees are non-refundable unless the return is due to our error.

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5. Exchanges

We offer product exchanges for eligible items depending on stock availability. If an exchange is not possible, a refund or credit may be issued.

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Need Help?

For questions or concerns about your return, please contact us at:
📧 frentdom@gmail.com
📞 +234 701 913 7515